Privacy Policy
Last Updated: 09.09.2026
House of Arah, operated by Arah Labs, a sole proprietorship based in Nagpur, Maharashtra, India (“House of Arah”, “Arah Labs”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose information when you visit or use our website, www.houseofarah.com (the “Website”), or otherwise interact with us in connection with our products and services.
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information including:
Information you provide directly
This may include:
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Your name;
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Email address;
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Phone number;
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Billing and shipping address;
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Information required to process your orders;
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Order and purchase history;
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Product preferences or customisation requirements;
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Information you provide when contacting customer support;
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Reviews, feedback, comments or enquiries you voluntarily submit; and
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Any other information you voluntarily provide to us.
Payment and transaction information
When you make a purchase, payment information may be collected and processed through our designated payment gateway or payment service provider.
We may receive information necessary to confirm and process the transaction, such as transaction status, payment reference or related information.
We do not intend to store complete payment card or banking credentials ourselves where such information is processed directly by a third-party payment service provider.
Technical and usage information
When you use the Website, certain technical information may be collected automatically, which may include:
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IP address;
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Browser type and version;
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Device type;
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Operating system;
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Pages visited;
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Referring pages or sources;
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Approximate location information;
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Date and time of access; and
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Information about how you interact with the Website.
The exact information collected may depend on the Website’s technology, settings and third-party services in use.
REGISTERING AND ORDERING
If you create an account or place an order through the Website, we may collect information necessary to create and maintain your account, process your order, receive payment, arrange delivery and communicate with you.
We may use your contact information to send order confirmations, payment or transaction updates, shipping or delivery updates, customer-service communications and other communications necessary to fulfil your order.
EMAIL ADDRESSES AND MARKETING COMMUNICATIONS
If you provide your email address or other contact details, we may use them to communicate with you regarding your orders, enquiries, products and services.
Where required, we may seek your consent before sending marketing communications.
You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us at:
Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications.
INFORMATION YOU PROVIDE VOLUNTARILY
You may voluntarily provide information to us through contact forms, emails, reviews, feedback, customisation requests, social media interactions or other communications.
Please do not provide information that you do not wish us to receive or that is unnecessary for the purpose for which you are contacting us.
HOW WE USE YOUR INFORMATION
We may use information collected by us for purposes including:
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Processing and fulfilling orders;
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Processing payments and maintaining transaction records;
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Arranging shipping and delivery;
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Communicating with you about your orders or enquiries;
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Providing customer support;
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Assessing returns, refunds, replacements and warranty claims;
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Processing product customisation requests;
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Improving our Website, products and customer experience;
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Understanding Website usage and performance;
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Sending marketing communications where permitted and, where required, with your consent;
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Maintaining business, accounting and transaction records;
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Detecting, preventing and addressing fraud, misuse, security incidents or other unlawful activity;
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Complying with applicable legal, regulatory and accounting requirements; and
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Protecting the rights, property and security of House of Arah, our customers and others.
COMMUNICATION WITH YOU
We may communicate with you by email, SMS, telephone, WhatsApp or other communication channels where appropriate and available.
These communications may relate to orders, payments, delivery, customer service, returns, refunds, warranty claims, product customisation or other services you have requested.
Marketing communications will be handled in accordance with applicable law and your choices.
SHARING AND DISCLOSURE OF INFORMATION
We may share information with third parties where reasonably necessary to operate our business and provide our products and services.
These may include:
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Payment gateways and payment service providers;
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Logistics, courier and shipping partners;
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Website hosting, e-commerce and technology service providers;
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Analytics, communication and other service providers used to operate or improve the Website;
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Professional advisers, where necessary;
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Government, regulatory, law-enforcement or other authorities where required or permitted by law; and
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A successor, purchaser or other relevant party in connection with a merger, restructuring, sale or transfer of some or all of our business or assets.
We do not sell your personal information to third parties for their independent marketing purposes.
Third-party service providers may process information in accordance with their own privacy policies and applicable contractual or legal obligations.
DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.
HOW WE USE COOKIES
The Website may use cookies and similar technologies.
Cookies may be used for purposes including:
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Enabling essential Website functionality;
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Remembering preferences;
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Understanding Website traffic and usage;
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Improving Website performance and user experience; and
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Supporting analytics or advertising functionality, where applicable.
The types of cookies and technologies used may depend on the Website platform and third-party services integrated with the Website.
You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect Website functionality.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.
THIRD-PARTY WEBSITES
The Website may contain links to third-party websites, services or social media platforms.
We are not responsible for the privacy practices, security, content or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with your personal information.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
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Provide our products and services;
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Maintain transaction and business records;
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Resolve disputes;
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Enforce our agreements;
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Comply with legal, tax, accounting or regulatory requirements; and
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Protect our legitimate interests.
When information is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable law.
YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
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Request access to information held about you;
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Request correction of inaccurate or incomplete information;
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Request deletion of information where legally permissible;
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Withdraw consent where processing is based on consent;
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Opt out of marketing communications; and
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Raise a grievance regarding the handling of your personal information.
We may need to verify your identity before processing certain requests.
Some requests may be subject to legal, regulatory or other applicable limitations.
GRIEVANCE REDRESSAL
If you have a concern, question or grievance regarding the collection or use of your personal information, please contact us at:
We will make reasonable efforts to review and address your concern in accordance with applicable law.
CHILDREN’S PRIVACY
The Website is not intended to be used by children to independently purchase products or provide personal information.
If we become aware that we have collected personal information from a child in circumstances where applicable law requires additional safeguards or consent, we will take appropriate steps in accordance with applicable law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.
Any updated version will be posted on the Website with a revised “Last Updated” date.
Your continued use of the Website after an updated Privacy Policy is posted will be subject to the updated policy, to the extent permitted by applicable law.
CONTACT US
House of Arah
Operated by Arah Labs
Nagpur, Maharashtra, India
Email: info@houseofarah.com
Website: www.houseofarah.com