Shipping & Delivery

Last Updated: 09.09.2026

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House of Arah, operated by Arah Labs, ships its products across India. We work with third-party logistics and courier partners to deliver orders.

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Shipping timelines and charges may vary depending on the product, destination, availability, package characteristics and courier serviceability.

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1. SHIPPING WITHIN INDIA

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We currently offer shipping across India.

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While we aim to serve customers across the country, delivery availability may depend on the serviceability of the customer’s PIN code and the capabilities of our logistics partners.

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In certain locations or circumstances, we may be unable to deliver an order. If your location is found to be unserviceable after an order is placed, we will contact you regarding the available options.

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We currently do not offer international shipping.

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2. SHIPPING CHARGES

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Shipping charges are not included in the product price unless specifically stated otherwise.

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Applicable shipping charges are calculated at checkout based on factors that may include:

• Delivery address;

• Product;

• Package size and weight;

• Courier serviceability; and

• Applicable logistics charges.

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Shipping charges may therefore vary between products and locations.

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House of Arah may offer free shipping or promotional shipping from time to time. Any such offer will be subject to the terms communicated at the time of purchase.

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3. READY-TO-SHIP PRODUCTS

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Ready-to-ship products are generally dispatched within 7–15 business days from confirmation of the order.

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Following dispatch, delivery is generally expected within approximately 7–15 business days, depending on the destination, PIN code and courier serviceability.

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These timelines are estimates and are not guaranteed delivery dates.

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Delivery may take longer due to circumstances including remote or difficult-to-service locations, high-volume periods, public holidays, adverse weather, transport disruptions, government restrictions, courier delays or other circumstances beyond our reasonable control.

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4. MADE-TO-ORDER PRODUCTS

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Made-to-order products are produced specifically for the customer after an order is confirmed.

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Made-to-order products generally require approximately 20–25 business days for production before dispatch.

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Following completion of production, the product will be dispatched and the applicable delivery timeline will depend on the destination and courier service.

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For customised orders, production timelines may vary depending on the nature and complexity of the requested customisation.

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The applicable production timeline for a customised order will be communicated or confirmed with the customer before the customisation is finalised.

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For the current launch, the Mirror Set is a made-to-order product.

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5. ESTIMATED DELIVERY TIMELINES

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All production, dispatch and delivery timelines communicated by House of Arah are estimates only.

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Actual delivery times may vary due to:

• Courier delays;

• High shipping volumes;

• Weather or natural events;

• Strikes or transport disruptions;

• Government restrictions;

• Operational issues with logistics partners;

• Remote or difficult-to-service locations;

• Incorrect or incomplete customer information; or

• Other circumstances beyond the reasonable control of House of Arah.

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A delay in delivery does not automatically qualify an order for cancellation, return or refund where the product itself is not otherwise eligible under our Return, Refund & Cancellation Policy.

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6. DISPATCH & TRACKING

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Orders will be handed over to our designated logistics or courier partner after they are ready for dispatch.

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Where tracking facilities are available through our logistics partner, tracking details may be shared with the customer through the communication channels supported by our shipping system.

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A dispatch notification means that the order has been handed over or is being processed for shipment. It does not mean that the order will arrive immediately.

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Once an order has been handed over to the courier, delivery is subject to the courier’s network, serviceability and operational processes.

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7. DELIVERY ATTEMPTS

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Our courier partner may make multiple delivery attempts where required.

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Customers may be required to coordinate directly with the courier partner to facilitate delivery, including being available at the provided address or responding to delivery communications.

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If a customer is unavailable or does not respond to delivery attempts, the courier may return the shipment to House of Arah.

If an order is returned because the customer was unavailable, refused delivery or otherwise failed to accept the shipment, any applicable reshipping or additional delivery charges may be borne by the customer.

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8. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

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Customers are responsible for providing accurate and complete delivery information at the time of placing an order, including:

• Full delivery address;

• PIN code;

• Phone number; and

• Other information required for successful delivery.

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If incorrect or incomplete information results in a failed delivery, delay, return-to-origin shipment or the need for reshipping, the customer may be responsible for the additional shipping costs.

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If you realise that you have provided incorrect information, please contact House of Arah as soon as possible at info@houseofarah.com.

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9. PACKAGE DAMAGE DURING DELIVERY

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If the package appears damaged when delivered, customers should accept the delivery and photograph or record the condition of the package and product, wherever possible.

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Please contact House of Arah promptly and provide photographs and/or videos of:

• The outer packaging;

• The internal packaging;

• The product;

• The damage; and

• The unboxing process, wherever available.

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We will investigate the issue with the relevant courier partner and determine the appropriate resolution.

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Please refer to our Return, Refund & Cancellation Policy for the applicable process and eligibility.

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10. SHIPMENT MARKED AS DELIVERED BUT NOT RECEIVED

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If the courier’s tracking system shows that an order has been delivered but you have not received it, please contact House of Arah as soon as possible.

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We will investigate the matter with the relevant courier or logistics partner.

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Depending on the outcome of the investigation, House of Arah may provide an appropriate resolution, which may include replacement, refund or another remedy.

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11. SHIPMENTS LOST IN TRANSIT

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If a shipment is lost while in transit, House of Arah will investigate the matter with the relevant courier or logistics partner.

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Once the investigation is completed, House of Arah will determine the appropriate resolution on a case-by-case basis, which may include replacement, refund or another appropriate remedy.

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12. DELIVERY TO REMOTE OR UNSERVICEABLE LOCATIONS

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Although we aim to provide Pan-India delivery, courier serviceability may vary by PIN code.

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If a location is found to be unserviceable, we may be unable to fulfil delivery to that address.

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In such cases, we will contact the customer to discuss the available options.

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Additional charges may apply where an alternative delivery arrangement is possible and is agreed upon with the customer.

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13. MULTIPLE PRODUCTS IN ONE ORDER

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Where an order contains multiple products, products may be dispatched together or separately depending on their availability, production status, packaging requirements and logistics considerations.

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For example, a ready-to-ship product and a made-to-order product may not necessarily be dispatched at the same time.

Where separate shipments are required, applicable shipping charges and delivery timelines may vary.

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14. DELIVERY DELAYS BEYOND OUR CONTROL

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House of Arah works with third-party logistics providers and cannot guarantee a specific delivery date.

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We will make reasonable efforts to assist customers with delivery-related issues and coordinate with our logistics partners where necessary.

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However, we are not responsible for delays caused by circumstances beyond our reasonable control, including courier operational issues, extreme weather, natural events, strikes, transport disruptions, government restrictions or other unforeseen circumstances, subject to applicable law.

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15. CONTACT US

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For questions regarding shipping, delivery or your order, please contact:

House of Arah
Operated by Arah Labs
Nagpur, Maharashtra, India

Email: info@houseofarah.com

Website: www.houseofarah.com

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